Scheme contact information

Customer services

Telephone: 0860 100 698

Email: service@malcormedicalaid.co.za

 

Claims

First time claim submissions

Email: claims@malcormedicalaid.co.za

Fax: 0860 329 252

 

Hospital authorisations

Telephone: 0860 100 698

Email: preauthorisations@malcormedicalaid.co.za

 

Chronic medicine authorisations

Telephone: 0860 100 698

Email: CIB_APP_FORMS@malcormedicalaid.co.za

 

Oncology management

Telephone: 0860 100 698

Email: oncology@malcormedicalaid.co.za

 

Emergency services (ambulance)

Telephone: 0860 999 911

 

Fraud hotline

Telephone Toll Free: 0800 004 500

SMS: 43477 and include the description of the alleged fraud

Fax Toll Free: 0800 007 788

Email: discovery@tip-offs.com

 

Website support

0860 100 696

 

Complaints and disputes

The Council for Medical Schemes

Block A Eco Glades 2 Office Park

420 Witch-Hazel Street, Ecopark, Centurion, 0157

Telephone: 012 431 0500

Fax: 012 431 7544

 

Customer Care call-share number:

0861 123 267

Email: complaints@medicalschemes.com

Website: www.medicalschemes.com

 

Log in