Scheme contact information
Customer services
Telephone: 0860 100 698
Email: service@malcormedicalaid.co.za
Claims
First time claim submissions
Email: claims@malcormedicalaid.co.za
Fax: 0860 329 252
Chronic medicine authorisations
Telephone: 0860 100 698
Email: CIB_APP_FORMS@malcormedicalaid.co.za
Oncology management
Telephone: 0860 100 698
Email: oncology@malcormedicalaid.co.za
Emergency services (ambulance)
Telephone: 0860 999 911
Fraud hotline
Telephone Toll Free: 0800 004 500
SMS: 43477 and include the description of the alleged fraud
Fax Toll Free: 0800 007 788
Email: discovery@tip-offs.com
Website support
0860 100 696
Complaints and disputes
The Council for Medical Schemes
Block A Eco Glades 2 Office Park
420 Witch-Hazel Street, Ecopark, Centurion, 0157
Telephone: 012 431 0500
Fax: 012 431 7544
Customer Care call-share number:
0861 123 267
Email: complaints@medicalschemes.com
Website: www.medicalschemes.com
